I had signed up for my Betterment investing account the other day as I told you in a previous blog post which you can read HERE. Once you sign-up as with many things they put a couple small micro deposits in your account of a few cents. Reason being it proves you have access to and own that bank account. I had noticed my micro deposits hadn't showed up for Betterment or Wealthfront so I started a chat instantly on the Betterment website. I was helped immediately. The gentlement told me sometimes savings accounts don't take in the micro deposits like checking accounts. I asked to make the change and he said he could not help me with that but call the 800 number and they would be happy to help me.
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| So Far Happy WIth Betterment Customer Support & Platform |
I called the 800 number. Someone picked up within about a minute. I was asked a few security questions to verify I'm me and they deleted the old account so I could add a new one. I believe if you have a larger bank like a Wells Fargo or a Chase I believe you can login on their site and verify instnatly, however with smaller banks you have to go the route of entering info and waiting for micro deposits which isn't a huge deal, Paypal and many companies do this to verify you are you.
I also sent a message to Wealthfront. I have yet to hear back from them but it's only been a couple hours. So far however I'm very pleased with Betterments customer service and customer support which is important when your dealing with an online company without a brick and mortar location for you to visit. So far I'm impressed. Will report back on how the investments go as well as how easy the platform is to use.
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